FAQ

How does the ordering process work?
Once your order is placed, we begin processing it immediately through our verified sourcing workflow.

How long does shipping take?
Most orders arrive within 10–12 business days.

Can I get help with my order?
Yes. Customer support is available if you need help before or after your purchase.

Why does this process take longer than ready-stock stores?
Our process is order-based, which allows us to offer a wider selection of sneakers and secure each pair individually after purchase.

How can I contact the store?
You can reach us through our Instagram @kicks.files or through our Contact page.

What is the quality of your snekers?
The sneakers sold are high-quality replicas (AAA).